Greetings to the Incaspin Casino Loyalty Program, designed solely for our registered members in Spain https://incaspins.es/legal-and-affiliates/. This set of terms outlines all you need to know about how the program works, from earning points on your favourite games to obtaining exclusive rewards and benefits. By signing up for our loyalty program, you accept these rules, so we recommend you to read them carefully. Our goal is to offer a transparent, fair, and engaging experience that rewards your play and commitment over time. If you have any questions after reviewing the following sections, please reach out to our support team—we are always here to help.
Entitlement and Automatic Enrollment
All registered Incaspin Casino players who have fully verified their account and live in Spain are automatically registered in the reward program as soon as they submit their first real-money deposit and set a eligible wager. There is no distinct application process or opt-in needed, which implies you commence gaining points from your very first bet. To stay qualified, you must keep a sole active account and ensure that your personal and payment details stay up to date. The program is available solely to individuals who are at least eighteen years of age, as set by Spanish gambling laws, and any infringement of the age requirement will lead in instant deletion from the program.
Employees of Incaspin Casino, its subsidiaries, and any third-party service providers immediately participating in the program’s operation are not authorized to join. We also keep the authority to remove any user who has formerly self-excluded or whose account has been briefly suspended due to safe gaming measures. Registration is personal and not transferable, and we rigorously prohibit the usage of automated scripts or automations to produce fake game actions. Should we identify any form of interference, the account will be subject to invalidation, and all earned points will be lost without previous notice. By continuing active, you revalidate your eligibility continuously.
Tier Benefits and Unique Privileges
Each membership tier reveals a range of exclusive benefits designed to improve your gaming experience and acknowledge your loyalty in practical ways. Bronze members receive access to weekly prize draws, while Silver and Gold tiers offer progressively faster withdrawal processing times and increased monthly deposit limits. Platinum members obtain a dedicated account manager who can help with personalised offers and priority support, plus a guaranteed birthday bonus that is added automatically during the birthday month. At the Diamond level, we add bespoke event invitations, higher cashback percentages on net losses, and custom withdrawal limits negotiated individually. All tier-specific perks are liable to periodic review, and we may offer seasonal surprises that are enabled only for top-tier members, guaranteeing that the program remains fresh and competitive.
Protecting Your Account and Program Compliance
Ensuring your loyalty account stays secure is a collective responsibility. You are not to share your login details or permit another person to use your account to earn points, as this is a serious breach of the loyalty terms. We consistently monitor account activity for suspicious patterns, such as quick point accumulation from identical betting strategies across multiple accounts or the use of virtual private networks to mask location. Any attempt to create duplicate accounts will bring about the immediate closure of all related profiles and the loss of all accrued points. Spanish members should also be aware that your loyalty profile data is processed solely for administering the program and is never sold to third parties. If you believe unauthorised access, contact support without delay.
Earning Loyalty Points
Loyalty points at Incaspin Casino are acquired every time you place a real-money wager on eligible casino games. The pace at which points increase is based on the game category, with slots generally adding at the highest percentage and table games, video poker, and live dealer games paying at a reduced rate that is clearly displayed in the game rules. We do not award points for wagers submitted using bonus funds, free spins, or any other promotional balances unless explicitly stated otherwise. Points are calculated based on the settled wager amount, and they are deposited to your loyalty balance as soon as the game round is completed and confirmed by our system.
To prevent bonus abuse and ensure fairness, we enforce a minimum qualifying wager per round to trigger point accrual; bets below this threshold will not earn points even if the outcome is positive. The conversion ratio between euros wagered and loyalty points may vary periodically, and the current rate is always displayed within your account dashboard. Points have no cash value outside the loyalty ecosystem and cannot be bought, sold, or exchanged for real currency. If a game round is cancelled or funds are returned to your balance for technical reasons, the corresponding points will be automatically removed from your total. All awarded points are rounded down to the nearest whole number.
Loyalty Levels and Advancement
The loyalty program includes multiple rank levels, beginning from Bronze and progressing up through Silver, Gold, Platinum, and Diamond. Your progression through these tiers is determined by the total number of loyalty points you accumulate over a rolling evaluation period that begins from your enrolment date and renews at the end of each calendar half-year. As soon as you reach the required point threshold for the next level, your account is upgraded automatically, and you will immediately begin receiving the improved benefits attached to that tier. Spain members can track their current progress and see exactly how many points are needed to reach the next level directly inside the loyalty dashboard.
Tier status is reassessed at the end of each evaluation window, and if you have not earned enough points to keep your current level, a soft downgrade will apply. For example, a Platinum member who no longer meets the Platinum point requirement will be transferred to Gold rather than falling all the way back to the initial tier. This buffer is intended to reward consistent play and give you a fair chance to restore your status during the next cycle. Points accumulated during a higher-tier period do not become invalid when a downgrade occurs, and any tier-based perks that were already issued, such as birthday bonuses, stay valid for the remainder of their validity window.
Reward Validity and Confiscation Rules
Unused loyalty points will expire if your account remains totally inactive for a period of one hundred and eighty consecutive days. Lack of activity is characterized as no real-money wagers, no deposits, and absence of logins during that period. Once points expire, they are irreversibly removed and will not be recovered, even if you at a later date resume play. To keep your balance active, simply log in to your account or make a eligible bet at least once every six months. We send system-generated email reminders to Spain members before any points expire, providing you a fair opportunity to use them. This expiry policy guarantees the program remains viable for all participants and prevents dormant balances from piling up endlessly.
In addition to inactivity-based expiry, we maintain the right to forfeit all or part of a member’s loyalty points in cases of confirmed fraud, collusion, chargeback abuse, or any serious breach of our general terms and conditions. If an account is closed by choice, any outstanding points are confiscated immediately and may not be relocated to another player or exchanged to cash. In the same way, accounts closed due to self-exclusion or regulatory obligations will lose all collected points. For incomplete forfeitures following a minor terms violation, only points acquired during the relevant period of misconduct are deducted, and we will notify you in writing of the precise adjustment made.
Cashing in Loyalty Points
Once you have collected a minimum number of loyalty points, you can trade them for a range of rewards available in the loyalty store. The most common redemption options are bonus cash with fixed wagering requirements, free spins on selected slot titles, and sometimes special merchandise or tournament tickets. Each reward type shows the number of points required and the associated terms, so you can make an informed choice before approving the exchange. Redemptions are processed in real time, and the bonus value, if applicable, is credited to your bonus wallet right away. Please note that bonus cash is subject to wagering conditions before it can be withdrawn, while free spins winnings are typically credited as bonus funds.
Redemption requests cannot be undone once submitted, and points spent are permanently deducted from your loyalty balance. We do not allow the combination of multiple vouchers or redemptions to bypass minimum point thresholds, and each reward may only be claimed once per promotional period unless specified otherwise. There is no cap to how many times you can redeem points overall, but daily or weekly caps may be applied to prevent system abuse. If a technical error leads to a reward being issued without sufficient point deduction, we reserve the right to adjust the balance and cancel the associated bonus funds. Always review the specific reward details before confirming.
Programme Modifications and Termination
We continually review the loyalty program to ensure it stays just, appealing, and compliant with Spanish and European regulatory standards. As such, we retain the right to change these terms, alter earning rates, restructure tiers, or change the available rewards at any time. Whenever a material change is planned, we will alert all active Spain members via the email address registered on their account at least thirty days before the change takes effect. Minor adjustments that do not negatively affect your existing point balance or tier status may be implemented without prior individual notice, but they will always be reflected in the updated terms published on our website. Your continued participation after the modification date indicates acceptance of the new rules.
In the unlikely event that the loyalty program is discontinued entirely, we will disclose the effective closure date to all members with at least sixty days’ notice. During the notice period, you will maintain full access to your points balance and reward store, and we will urge everyone to use any points before the final day. Points that remain unused after the program ends will expire and will not be compensated with cash or any other form of credit. We guarantee that no negative retroactive changes will be applied to points already earned, meaning that your loyalty balance at the time of announcement will remain fully available for redemption until the deadline. Our priority is handling you equitably at every stage.
Common Questions
How do I join the Incaspin Casino loyalty program as a Spain member?
You are not required to sign up as a separate step. Any registered player who completes the full identity check process and makes a first real-money deposit is instantly enrolled. There is no charge for entry or form to fill out, so you begin earning loyalty points from your opening qualifying bet. Simply play eligible games, and your advancement will be tracked in your account dashboard.
Can I combine points from multiple accounts or pass them to a friend?
No way. The loyalty program is strictly limited to one account per person, and points are non-transferable under any circumstances. Pooling points across different accounts, even if they belong to the same family, is not allowed and may lead to forfeiture of points. If you accidentally created a duplicate account, contact support to resolve the problem before attempting any redemption.
What happens to my loyalty points if I fail to gamble for a long time?
If your account shows no wagering activity, no deposits, and no sign-ins for 180 consecutive days, all remaining loyalty points will become invalid. We issue advance email reminders to Spanish members before the deadline, so you have a chance to avoid losing your balance. A single log-in or a small qualifying wager is enough to reset the inactivity timer and preserve your points.
Are tier-based benefits like faster withdrawals apply immediately after upgrading?
Yes. The moment you collect enough points to reach a higher tier, your benefits become active automatically and are accessible right away. For example, if you achieve Gold status, faster withdrawal processing times become active for all pending and future cashout requests. There is no waiting period, and your upgraded status appears instantly in the loyalty dashboard.
Are there any restrictions on which games count towards earning points?
Most real-money casino games contribute to point accumulation, but contribution rates differ. Slots typically accumulate points at the full rate, while table games, video poker, and live dealer games may contribute at a lower percentage. Wagers submitted with bonus funds or free spins are excluded from earning loyalty points. You can always verify the exact contribution rate for a specific game in its information section.
How can I see my current loyalty point balance and tier progress?
Your up-to-date point balance, tier status, and the number of points needed to achieve the next level are displayed in the loyalty section of your account dashboard. This area also lists any active benefits and links to the reward store. We suggest checking your progress regularly, especially before the half-year tier reassessment, so you can arrange your redemptions and keep your status.